P-EBT Information

P-EBT updated information
Posted on 08/29/2022

P-EBT Support for Families

Support resources for families are available on the P-EBT site. FSSA and IDOE request that schools please share P-EBT related information with parents and widely distribute the FSSA P-EBT website as a resource.

  • P-EBT Card Information
    • If a student was issued a P-EBT card in January 2021 or later, benefits were loaded on the existing card. A new card will not be automatically mailed for each new issuance of funds.
    • If a student has never previously received a P-EBT card, one will be issued. Families should wait at least three weeks before following up about a card not yet received. 
  • P-EBT Replacement Cards
    • If a family has multiple cards, please use the phone number on the back of the card to check the balance on each card before submitting a request for a replacement. Families are encouraged to try to find the correct card before requesting a new one.
    • Replacements may only be requested from the P-EBT website. The EBT customer service number on the back of the P-EBT card should not be used for replacement requests.
    • Only one card per student can be active at a time. If a request to replace a card is made, the old card is deactivated and can no longer be used.
    • The process for assigning new cards requires FSSA staff to manually review each request. There will be a delay between when the request is submitted online and when the request is reviewed by a staff member.
    • Cards are mailed from a secure card facility and are not stored or mailed from FSSA offices. There is a delay between when the replacement request is reviewed by FSSA staff and when the card is mailed from the secure card facility.  
    • It is likely card replacements will take six to eight weeks to be delivered. Submitting multiple requests significantly slows the process of completing replacement requests.
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